Set up payment issues on your account

If you endeavour to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then take a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you take a reddish alarm, enter your payment information and look for the team to respond.

    Google Pay notifications

  4. Cheque your e-mail for the review results.

Try to pay with a different payment method

If there'southward a trouble with one payment method you can endeavor paying with a dissimilar one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the detail y'all want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Cull a dissimilar payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you see one of the following error messages:

  • "Unable to process payment: low card balance"
  • "Unable to consummate transaction. Delight utilize another grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired menu"
  • "Right this carte info or try another card"

To fix these errors, try the post-obit steps:

Make sure your carte du jour & accost information is upwardly to appointment

Expired credit cards or erstwhile billing addresses are a mutual reason for payments not to piece of work properly. To update this information apply Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method you are trying to apply for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your bill of fare address matches the address in Google Payments

If your credit card is registered to a different address that tin can cause the payment to exist declined. Check the nil lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

And then, try your buy again.

Submit any actress information that is requested

If the error message is followed by instructions for submitting additional data to Google, please submit it. Nosotros will not exist able to process the transaction on your account without this information.

Bank check you lot have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your business relationship to make certain you have plenty to complete the buy.

Contact your bank or bill of fare issuer

Your carte may take specific restrictions which cause the transaction to be declined. Contact the establishment that issued your card to ask nearly the transaction and encounter if they know the reason for the reject.

Set up errors with other payment methods (direct carrier billing, online banking, Google Play Remainder, Gift Cards, and more than)

If you lot see "Your payment was declined due to an outcome with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more than information to protect your business relationship against fraud.
  • We need a little more information to comply with EU law (Customers from European Matrimony member states simply).

To help fix these issues:

  1. Go to the payments center.
  2. Accept action on any errors or requests in the payments center.
    • You lot might need to verify your identity before you can purchase anything through your Google Account.
  3. Brand sure your name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider pecker)

If you're having trouble paying through direct carrier billing, try the following:

  • Make sure you're connected to your carrier network, direct or by wi-fi.
  • Make certain yous've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If you lot still accept bug, contact your mobile phone service provider for assist.

If you can't add a payment method or have a trouble with a different payment method

If you lot're having a problem with a unlike payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Bank check that your address is upwardly to appointment.
  4. Check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare earlier you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, y'all'll find a temporary charge on your card argument forth with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Confirm which card you desire to verify.
  2. Bank check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to two days.
    • If more than than 2 days: Check your card argument. You should observe a temporary accuse from Google chosen "GOOGLE TEST," with an 8-digit code.

Carte is grayed out & says "carte is ineligible"

You can't use this card for this purchase. Endeavor to make the purchase once again with a different carte du jour.

If the menu y'all want to apply isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM bill of fare devices

Check if the right SIM card is in slot i and remove any SIM bill of fare from slot 2.

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